OUR SERVICES FOR RETAIL

The nature of the retail industry has made it an extremely data-rich business. Many of the innovations across CRM programs, analytics-led marketing, customer lifetime value approaches and one-to-one marketing campaigns have emerged from within the foundations of the retail sector. Traditional retail businesses have started to feel the pressure from disruptive e-commerce newcomers who have further brought in more data-driven intelligence to leverage their business.

Our retail practice has been providing traditional brick and mortar retailers and new e-commerce start-ups with strategy and services around data and analytics driven marketing, optimized campaigns supported by world-class MarTech platforms. Our work of fusing customer data, loyalty data across social media platforms to drive outcomes is generating rich rewards for our clients both in improving customer knowledge and in positively influencing shopping behaviour.

DISCOVER OUR thinking in retail and service spaces

Consumernomics

One of the major sources of uncertainty about consumer reactions is the way price inflation, both expected and realised, influences consumer decisions about spending. This

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