Building innovative and memorable customer experiences, at every step
HANSA DIRECT PRIVATE LIMITED, a subsidiary of Hansa Customer Equity Private Limited, is a Customer Experience Centre designed to power transformative customer experiences. Our unique combination of people, processes and technology enables us to build delightful, connected customer experiences for business.
Unlike traditional call centres, Hansa Direct focuses on insights, scalability, and completeness. With the help of our Data Scientists, Analysts, MarTech Developers and Digital Marketers, we aim to establish a long-lasting connection between brands and their customers, at all touch points.
Through our distinctive operating model, we offer businesses a blend of cutting-edge technology and human-assisted solutions, that enables us to conduct an in-depth analysis of past interactions to ensure that all the future interactions are mapped effectively for optimal results.
Our Core Offerings
Omnichannel Communication
We are an Omnichannel experience centre, where our experts eliminate trials to curate a personalized and meaningful customer experience for brands across multiple platforms.
Digital Transformation
We help clients integrate several aspects like social listening, social engagement, and social analytics by using the right tool to extract information and analyze customer perception across platforms.
Experience Management
At Hansa Direct, we identify the customer’s viewpoint through our end-to-end survey solutions by offering services like Net Promoter Survey, QR Code Survey and more.
Interactive Voice Response
Interactive Voice Response, also known as the Voice of the Customer (VoC), consists of capturing insights, managing feedback, and prioritizing improvements to produce successful clients.
Lead Conversion Management
Using appropriate customer acquisition strategies, we help companies to grow and get the right customers at the right time in a cost-effective manner.
