OUR SERVICES FOR RETAIL

The nature of the retail industry has made it an extremely data-rich business. Many of the innovations across CRM programs, analytics-led marketing, customer lifetime value approaches and one-to-one marketing campaigns have emerged from within the foundations of the retail sector. Traditional retail businesses have started to feel the pressure from disruptive e-commerce newcomers who have further brought in more data-driven intelligence to leverage their business.

Our retail practice has been providing traditional brick and mortar retailers and new e-commerce start-ups with strategy and services around data and analytics driven marketing, optimized campaigns supported by world-class MarTech platforms. Our work of fusing customer data, loyalty data across social media platforms to drive outcomes is generating rich rewards for our clients both in improving customer knowledge and in positively influencing shopping behaviour.

DISCOVER OUR thinking in retail and service spaces

Consumernomics

One of the major sources of uncertainty about consumer reactions is the way price inflation, both expected and realised, influences consumer decisions about spending. This

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Our Services
FOR Retail

The nature of the retail industry has made it an extremely data-rich business. Many of the innovations across CRM programs, analytics-led marketing, customer lifetime value approaches and one-to-one marketing campaigns have emerged from within the foundations of the retail sector.  Traditional retail businesses have started to feel the pressure from disruptive e-commerce newcomers who have further brought in more data-driven intelligence to leverage their business.

Our retail practice has been providing traditional brick and mortar retailers and new e-commerce   start-ups with strategy and services around data and analytics driven marketing, optimised campaigns supported by world-class Martech platforms. Our work of fusing customer data, loyalty data across social media platforms to drive outcomes is generating rich rewards for our clients both in improving customer knowledge and in positively influencing shopping behaviour.

Discover our customer lead thinking

Capturing the Intent of the Grocery Shopper

How advanced analytics can help a complex grocery operation move from store level assortment planning to acting on intent basis a catchment and a store location.

The Importance of Building a Retail Calendar​

Understanding retail from like for like, year on year cycles. Using analytics and data to build a calendar for benchmarking and managing a complex retail operation.

CX in Retail.
Done Right.

Delivering exceptional customer journeys that are smooth and seamless by studying touchpoints, user journeys, experiences and brand perception via a customer lens.

Understanding Festive Shopper Behaviours

This paper discusses the use of analytics to predict the best prospects for a highly targeted festival marketing campaign and how we went about measuring its success.

Leveraging Analytics to Retain Customers

The first step to staying engaged with customers and reducing churn is by using analytics to understand behaviour and the reasons associated for these behaviours.

Shifting Sands. In the Digital World.

This research paper looks at how the digital media ecosystem is changing with customers shifting their search behaviours from search engines to ecommerce sites.